Returns & Exchanges
At Primacol, we want you to be completely satisfied with your home improvement and decor purchases. If a product doesn't meet your expectations, you can return it within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Log in to your account and navigate to your order history to select the items you wish to return and receive a Return Authorization Number.
Pack Securely
Place the items in their original packaging, ensuring all components and manuals are included to prevent damage during transit.
Ship the Items
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing